Customer Success Manager
LuminanceSydney, New South Wales, Australia
Posted June 11, 2025
Full Time
About the Company
Luminance is a pioneer of Legal-GradeTM AI for enterprise, backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’.
Job Description
Customer Success Manager position at Luminance, a pioneer of Legal-GradeTM AI for enterprise, working with top international law firms and global companies, with opportunities for travel and professional growth.
Requirements
- Bachelor’s of Master’s Degree in a scientific or analytical discipline
- Highly organised with ability to multi-task and prioritise effectively
- Self-driven and proactive
- Excellent communication and interpersonal skills, both verbal and written
- Patient and active listener
- Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
- Detail oriented with a problem-solving attitude
- Excellent product knowledge
- Passion for customer experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement