Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-GradeTM AI for enterprise, as a Customer Success Manager. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include establishing and maintaining positive customer relationships, devising, implementing and project managing onboarding and rollout programs, and minimising churn.

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Benefits

• discretionary bonus per quarter