Customer Support Engineer

The Customer Support Engineer (CSE) is responsible for customer service activities associated with updating, troubleshooting, and repairing complex capital equipment at customer sites.

Requirements

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facility.
• Cross train and assist other field service engineers as appropriate.
• Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
• Preventive Maintenance (PM) aspects of assigned equipment set.
• Troubleshoot issues/failures in software and electronic systems.
• Basic proficiency in systems level repair of a product within a family is required.

Benefits

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave