Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The company is looking for a Customer Support Engineer to provide customer service activities associated with updating, troubleshooting, and repairing of highly complex capital equipment at customer sites and trade shows. The ideal candidate will have a Bachelor's Level Degree and 0 years related work experience.

Requirements

• Works under the supervision of Manager or Senior CSE
• Represents the company to the customer and assumes accountability for customer satisfaction with service
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
• Repairs and updates equipment at customer facility
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions
• Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed
• Travels by car or commercial transportation to customer facility

Benefits

• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave