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Job description
This job opportunity is primarily to service a customer in Corbeil-Essonnes as well as punctual travel to Tours and Caen and other customers across France. The Customer Support Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The role involves troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Coordinates actions with customers to minimize down time. May provide assistance to Installation Engineers in resolving problems.
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems. Excellent presentation and communication skills. Proficiency in French and English (Both written and spoken).
Company
Manufacturing • Tech, Software & IT Services
KLA is a global leader in semiconductor process control, delivering advanced equipment and services that drive innovation across the electronics industry. The company specializes in process-enabling solutions for wafer and reticle manufacturing, integrated circuits, packaging, and printed circuit boards, leveraging cutting-edge metrology, inspection, and AI-powered analytics. KLA’s multidisciplinary teams—physicists, engineers, data scientists, and problem-solvers—partner with leading customers worldwide to design solutions that push the boundaries of performance and yield. Its distinctive blend of industry-leading technology, deep scientific expertise, and collaborative innovation positions KLA at the forefront of semiconductor and emerging nanotechnology markets.
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