Customer Service Engineer

Role Overview

As a Service Engineer for process equipment, you will be part of a versatile and dynamic team responsible for maintaining system performance and occasionally assisting to install or upgrade new ones. This role requires a broad skill set and adaptability to switch between different service activities. You will work in multicultural environments and collaborate with a global network of technical experts.

What You Will Do

Your day-to-day tasks will demand adaptability, flexibility, and autonomy, as well as strong troubleshooting skills to diagnose and resolve equipment issues efficiently. You will communicate directly with customers, understand their needs, and ensure their satisfaction throughout the process.

Why It Might Be a Fit

This role requires a broad skill set and the ability to switch seamlessly between different service activities. You must be confident in communicating directly with customers, understanding their needs, and ensuring their satisfaction throughout the process.

Requirements

• Technical degree/diploma in engineering, mechanical, electrical, electronic engineering or equivalent work experience
• 2-3 years semiconductor industry work experience
• Panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology
• Good level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical or electro-optical systems
• Knowledge of computer theory, operating systems i.e. MS Windows
• Good interpersonal/communication skills
• Ability to work under pressure and work to project deadlines
• Available to travel internationally

Benefits

• Competitive, family friendly total rewards package
• Inclusive environment
• Benefits that meet the diverse needs of employees