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Job description
The Customer Support Engineer is responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The role requires strong analytical and technical skills, as well as excellent communication and interpersonal skills.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site. Repair and modify equipment at customer facility. Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
This role is suitable for individuals with a strong background in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems. The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to work independently and under pressure.
Company
Manufacturing • Tech, Software & IT Services
KLA is a global leader in semiconductor process control, delivering advanced equipment and services that drive innovation across the electronics industry. The company specializes in process-enabling solutions for wafer and reticle manufacturing, integrated circuits, packaging, and printed circuit boards, leveraging cutting-edge metrology, inspection, and AI-powered analytics. KLA’s multidisciplinary teams—physicists, engineers, data scientists, and problem-solvers—partner with leading customers worldwide to design solutions that push the boundaries of performance and yield. Its distinctive blend of industry-leading technology, deep scientific expertise, and collaborative innovation positions KLA at the forefront of semiconductor and emerging nanotechnology markets.
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