Customer Support Engineer

Role Overview

The Customer Support Engineer is responsible for repairing, troubleshooting, and updating complex capital equipment at customer sites. They represent the company to the customer and ensure customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time.

What You Will Do

Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site. Repair and modify equipment at customer facility. Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.

Why It Might Be a Fit

The ideal candidate is motivated, dedicated, and dependable with excellent oral and written communications skills. They must maintain excellent working relationships with customers, customer support engineers, applications engineers, technical support, and sales team.

Requirements

• High School diploma with at least 1-3 years of relevant work experience
• Excellent oral and written communications skills
• Motivated, dedicated and dependable
• Team performer and willing to travel
• Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
• Requires good troubleshooting skills

Benefits

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave