Customer Support Engineer

Role Overview

As a Customer Support Engineer, you will evaluate, analyze, diagnose, and solve technical equipment problems via telephone or at customer site. You will ensure equipment improves customer production and represent the company to the customer, assuming accountability for customer happiness with service.

What You Will Do

You will repair system level problems at customer sites, provide assistance to Installation Engineer in resolving problems, and prepare fields service reports on customer support activity.

Why It Might Be a Fit

This role requires a Master's Level Degree and 0 years related work experience or a Bachelor's Level Degree and related work experience of 2 years. You will build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues.

Requirements

• Master's Level Degree and 0 years related work experience
• Bachelor's Level Degree and related work experience of 2 years

Benefits

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave