Customer Support Engineer

Role Overview

Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service.

What You Will Do

Provide customer service support for a variety of advanced KLA products, evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site, maintain Preventive Maintenance schedule on KLA tools at customer sites, repair and update equipment at customer site.

Why It Might Be a Fit

Must have good troubleshooting skills, be proficient in working on electro-mechanical equipment within a cleanroom environment, self-motivated and driven to provide the best support for KLA customers, excellent written and verbal communication skills.

Requirements

• Bachelor's Level Degree
• 0 years related work experience
• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment
• Good interpersonal/communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines

Benefits

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave