Director of Engineering, AI

As Director, Engineering – AI, you'll lead the teams turning our AI strategy into real, daily leverage for hundreds of thousands of customers, defining the technical vision and roadmap for AI-powered capabilities on Klaviyo's platform, and translating it into clear plans, OKRs, and milestones for your teams.

Requirements

• An experienced, product-minded engineering leader with ~10+ years in software engineering, including 5+ years leading multiple teams and managers building user-facing products in high-growth SaaS or similar environments.
• Hands-on with modern AI and agentic systems, including LLMs, retrieval-augmented generation, or agent frameworks.
• A deep systems and product thinker with ability to dive into architecture and data flows, reason from first principles about customer workflows, jobs-to-be-done, and where AI can produce step-change improvements vs. incremental shortcuts.
• An outcome-oriented operator with ability to define clear success metrics and hold teams accountable to them.
• A builder of high-performing, inclusive teams with ability to hire and develop diverse engineering teams, grow new leaders, and create cultures where people do the best work of their careers while feeling respected and included.
• An exceptional collaborator and communicator with ability to translate complex AI/ML and systems topics into clear narratives for non-technical partners.
• Adaptable and resilient with ability to stay close to the work, dive deep when needed, and lead teams through ambiguity and change with clarity and calm.
• A practitioner of AI-first ways of working with ability to lead whole teams to use AI in day-to-day engineering development cycles.

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
• Participation in the company's annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity.
• Sign-on payments.