Onboarding Specialist (French Speaking)

We're looking for an Onboarding Specialist to guide new customers through their first 30-90 days, helping them successfully implement Klaviyo and achieve fast time-to-value. The role involves acting as a trusted advisor, managing multiple onboarding journeys simultaneously, and designing tailored onboarding plans aligned to each customer's goals and use cases.

Requirements

• 2-3+ years of experience in Customer Success, Onboarding, or Implementation roles
• Fluent French and English
• Proven ability to manage multiple customer relationships and projects simultaneously
• Strong project management and organizational skills, with a track record of delivering on time
• Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders
• Analytical mindset with strong problem-solving abilities
• Ability to manage customer expectations and navigate ambiguity in a fast-paced environment
• Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight)
• Comfortable learning and adapting to new technologies quickly

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits