Product Manager, Customer Hub

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyos brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. We’re looking for a Product Manager to focus on the evolution of the Customer Hub, the primary surface where shoppers engage with brands.

Requirements

• 4–8+ years of product management experience building customer-facing or platform products.
• Comfortable navigating complex tradeoffs and aligning stakeholders across engineering, design, support, and go-to-market teams.
• Strong cross-functional communicator who can translate customer problems into clear product requirements and decisions.
• Experience building or improving customer support, self-service, or portal-style products is highly desirable.
• Data-driven and comfortable using metrics and experimentation to inform product decisions.
• Passionate about building intuitive, high-quality customer experiences that scale.

Benefits

• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility