Sr. Program Manager, Scaled Success Strategy
KlaviyoSan Francisco, California, United States
Posted February 24, 2026
88000 - 132000 USD
Full Time
About the Company
Klaviyo is a technology company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Job Description
At Klaviyo, we value unique backgrounds and perspectives. The Senior Program Manager, Scaled Success Strategy will oversee our 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions. This role will drive motions that lead to ROI, retention, and expansion for Klaviyo Customers.
Requirements
- Analytical problem solver that uses customer data to support decision making
- Experimented with AI in work or personal projects, and excited to dive in and learn fast
- Strong group facilitation skills
- Ability to drive results through indirect and direct influence
- Expert in customer journey mapping and service blueprinting with experience in 1:many, scaled programs
- Creating business cases and financial impact assessments for change efforts
- Strong project management skills
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
