XTN-04D5672 | CUSTOMER SUCCESS SPECIALIST
KMC Solutions IncUnited States
Posted January 5, 2026
Full Time
About the Company
RANDEM Global is a company that values learning and growth. We are looking for someone who is passionate about customer service and is eager to learn and develop their skills.
Job Description
We are looking for a Customer Success Specialist to join our team at RANDEM Global. As a key member of our team, you will be responsible for maintaining a positive and professional attitude towards customers, responding to their inquiries, and resolving complaints. If you are a team player with a can-do attitude and a passion for learning, we want to hear from you!
Requirements
- Maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
- Attending all requested meetings with team, manager, clients, etc.
- Providing solutions to customer queries and/or requests
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves