XTN-3E72868 | WFM SUPERVISOR
KMC Solutions IncLocation not specified
Posted January 27, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
The WFM Supervisor leads the WFM team to optimize staffing levels and operational efficiency. Responsibilities include strategic planning, scheduling, real-time management, performance reporting, and team leadership.
Requirements
- Bachelor's degree in Business, Mathematics, Statistics, or a related field
- Minimum of 3–5 years in WFM within a BPO environment
- At least 2–5 years in a supervisory or lead role
- Advanced proficiency in MS Excel (Macros, Pivot Tables, Complex Formulas)
- Hands-on experience with WFM tools (Aspect, Verint, NICE, or Genesys)
- Strong analytical thinking and 'data-to-insight' capabilities
- Excellent communication skills for client-facing interactions
- Ability to work under pressure in a fast-paced, 24/7 environment
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves