XTN-5677986 | PEOPLE OPERATIONS SUPERVISOR
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Serve as a key liaison between Tier 1 and Tier 2 support teams, leading team meetings, analyzing performance data, and driving continuous improvement initiatives.
Requirements
- Lead and facilitate weekly team calls, ensuring clear communication and alignment.
- Extract and analyze reports, monitor key trends, and communicate findings to the Tier 2 team.
- Serve as the primary escalation point for the Tier 1 support team, providing guidance and resolution.
- Respond to inquiries from various stakeholders in a timely and informative manner.
- Communicate effectively with hiring managers and recruiters on relevant matters.
- Support new hires by providing necessary information and guidance.
- Proactively identify and recommend opportunities to improve team efficiency and processes.
- Conduct weekly meetings with the Tier 1 KMC team.
- Provide assistance with special projects as needed.
- Act as a backup for the Tier 2 team, providing support and handling responsibilities as required