XTN-480E689 | TECHNICAL HELPDESK MANAGER
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Manage day-to-day operations of the helpdesk team, resolve technical issues, and maintain high customer satisfaction. Lead, manage, and support helpdesk staff, and develop processes to improve team efficiency and service quality.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)
- 5+ years of experience in IT support or technical helpdesk roles, with at least 2-3 years in a leadership or managerial position
- Strong knowledge of computer hardware, software, operating systems, and networking
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow, Zendesk, Freshdesk) and remote support tools
- Excellent leadership, communication, and interpersonal skills
- Familiarity with ITIL framework and incident management processes
- Experience with remote desktop support and mobile device management
- Project management experience (e.g., IT rollouts, software updates)
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves