XTN-66D2672 | HELPDESK ANALYST
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
To work as part of the IT Helpdesk team providing front line software and hardware support and advice to our clients.
Requirements
- Answer support calls to the Helpdesk
- Manage support jobs in the job logging platform
- Resolve Level 1 to Level 2 issues and requests
- Escalate more complex issues/request to the relevant IT divisions/staff members
- Follow-up of outstanding support jobs and reporting back to clients with progress updates
- Liaising and advising clients of completed support jobs and ensuring these jobs have been appropriately updated and closed off
- Setup, change and termination of systems access
- Providing feedback to and mentoring of members of the IT Operations team
- Participating in performance review activities when required
- Assisting with the reporting activities required of the IT Operations team (eg. Licensing reports)
- ISO compliance
- Actively support the Quality Management System’s policies and procedures
- Other IT Support and administrative duties as identified by management