XTN-7BD7475 | SYSTEMS ADMINISTRATOR TIER 2 (SSI)
KMC Solutions IncLocation not specified
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
We are interested in hiring a Support Specialist to work as a member of our Service Delivery Team. This person will be responsible for handling second level support of service requests in a professional and timely manner.
Requirements
- Diagnose and understand high level break/fix issues affecting various technologies
- Manage and triage tickets daily based on SLA response and resolution matrix
- Communicate with customers regarding their current break/fix issues
- Coordinate and implement system solutions for customers
- Be a mentor and a strong escalation point of contact for Level 1 Support Analysts
- Prior ITSM ticketing, and MSP experience required