XTN-8107697 | TECHNICAL SUPPORT ENGINEER L2

Provide advanced technical support for customers, troubleshooting complex issues, and ensuring prompt resolution. Work closely with cross-functional teams to deliver high-quality service and maintain customer satisfaction.

Requirements

• 3+ years of experience in technical support or a similar role.
• Strong knowledge of operating systems (Windows, Linux, macOS).
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves