XTN-44BB128 | 1ST LINE SUPPORT ENGINEER
KMC Solutions IncLocation not specified
Posted January 29, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
The 1st Line Support Engineer is the first point of contact for our customers. The role is responsible for monitoring, logging, triaging and resolving customer support requests via Jira, and coordinating with onsite Smart Hands and internal teams to ensure timely resolution in line with SLAs.
Requirements
- Ticket Management & Customer Support
- Incident Triage & Resolution
- Smart Hands Coordination
- Monitoring & Proactive Support
- Documentation & Process
- Team Collaboration & Training
- Shift & Availability Requirements
Benefits
- Medical
- Miscellaneous allowance
- Loans
- Dental