XTN-9946493 | ZOOM TECHNICAL SUPPORT ENGINEER
KMC Solutions IncManila, Philippines
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis.
Requirements
- Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
- Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry
Benefits
- attractive salaries
- benefits
- exclusive discounts, rewards and freebies
- invites to our monthly events