XTN-C04D574 | ZOOM: TECHNICAL SUPPORT ENGINEER (TIER 2)
KMC Solutions IncManila, Philippines • Cebu City, Philippines • Mabalacat, Pampanga, Philippines • Iloilo City, Philippines
Posted January 5, 2026
Full Time
About the Company
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling.
Job Description
We are looking for a full-time Technical Support Engineer (tier 2) in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis.
Requirements
- Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
- Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry
Benefits
- Attractive salaries and benefits
- Exclusive discounts, rewards and freebies
- Invites to monthly events
- Flexible workspaces