XTN-B88B391 | CUSTOMER SUPPORT ADVOCATE
KMC Solutions IncMakati, Philippines
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Customer Service Advocates support Zenni's global customers 24/7/365 through voice, chat, email, SMS, and social channels, providing high-quality and consistent service. The right candidate will champion the interests of Zenni customers and represent the company's customer-obsessed culture.
Requirements
- Provide an exceptional customer service experience with every interaction
- Work closely with other teams to ensure customer feedback is heard and provide ideas for improvements
- Demonstrate an excellent understanding of the customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
- Have excellent verbal and written communication skills
- Have a customer-first mindset with an empathic approach to problem-solving
- Be adaptable to a changing or rotating schedule
- Have a can-do attitude and be willing to step-in wherever needed
- Be professional, personable, and willing to adapt to change
- Have a creative mind to create memorable customer service experiences
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves