XTN-CE37813 | GSD ANALYST
KMC Solutions IncUnited States
Posted January 13, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clientsâfrom startups to Fortune 500sâto launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
Provide technical support to global employees via phone, email, chat, and ticketing systems, resolving hardware, software, network, and application issues, and supporting user onboarding/offboarding and global IT initiatives.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 1-3 years of technical support or service desk experience in a global or multi-site environment
- Experience working with ITIL processes and ticketing tools (ServiceNow, JIRA, Remedy, etc.)
- Strong knowledge of Windows OS, Microsoft 365 applications, Active Directory, and basic networking concepts
- Familiarity with remote support tools and enterprise device management systems
- Excellent communication and customer service skills
- Strong problem-solving abilities and attention to detail
- Ability to work under pressure and manage multiple priorities
- Willingness to work in shifting schedules to support global operations
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves