XTN-DAF8332 | TECHNICAL CUSTOMER EXPERIENCE (CX) ADVOCATE
KMC Solutions IncPhilippines
Posted January 13, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
As a Tier 4 Technical Customer Experience (CX) Advocate, you will provide exceptional service and technical assistance to customers, troubleshooting complex software and system issues related to our photo booth products.
Requirements
- 7 –10+ years of hands-on technical support experience
- Strong working knowledge of iOS, macOS, and software troubleshooting
- Proven experience handling complex escalations and advanced issue resolution
- Excellent spoken and written English
- Experience using Zendesk or similar ticketing systems
- Highly analytical, methodical, and calm under pressure
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves