XTN-6BE0149 | CUSTOMER SUPPORT AND OPERATIONS ENGINEER

Customer Support and Operations Engineer role involves providing excellent support to international customers, resolving technical issues, and contributing to the growth of the IoT business. The role requires 4-7 years of experience in SaaS, PaaS, Telecoms, customer support, or IoT/M2M, with strong technical skills and a customer-oriented personality.

Requirements

• 4-7 years of experience in SaaS, PaaS, Telecoms, customer support, or IoT/M2M
• Experience in technical customer support, ideally at a mobile network operator or telecoms vendor
• Knowledge of maintenance and Technical Support activities and processes
• Strong knowledge of Operating Systems (e.g. Microsoft Windows)
• Experience in the use of a support ticketing system, e.g. Zendesk, JIRA, any other
• Fluency in English. An additional language is essential
• Passion to automate processes; resourceful and unwavering to solve customer and production issues.
• Ability to work in shifts.
• A technical education would be appreciated, e.g. network operations or telecommunications engineering
• Hands-on, team- and solution-oriented personality
• Knowledge in Amazon Web Service and Cloud Computing is an advantage

Benefits

• Paid leave days and HMO for you and up to 3 dependents upon regularization
• Monthly Gym allowance for a subscription of your choice
• Regular team events