Service Steering Manager (m/f/d)

This exciting role offers the ideal opportunity to begin and further develop an impressive career within a values-driven culture at Knauf, a global building materials manufacturer with 43,500 employees in 90 countries.

Requirements

• Own and optimize the Service steering landscape together with other functional steering managers and your IT counterparts
• Drive the definition and implementation of a state-of-the-art steering landscape for Service in Tableau, Salesforce and Genesys in close collaboration with the Knauf IT & Group Management to foster data-driven decision making across the Knauf Group
• Prioritize and steer major and CI releases for any required platform (Salesforce, Genesys and Tableau)
• Act as a counterpart for change and training functions to enable users and service leaders to make best use of the steering products under your ownership and to drive actions from it
• Serve as the main contact person for the Product Managers to ensure stable operations

Benefits

• Permanent employment contract in a stable, successful family-owned company.
• 30 days of vacation
• Special leave for certain occasions
• A broad time window for flexible working and weekly home office days.
• Offers of active health promotion
• Company doctor
• Occupational health and safety
• Individual onboarding days
• Company and team events
• Individual support and promotion for part-time studies, further education and training.
• Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation