Sales Architect (Position located in Melbourne, Australia)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. The Sales Architect will provide pre-sales support to prospective customers and identify key customer requirements, positioning KnowBe4 products as they meet those applicable requirements.

Requirements

• Serve as a product authority both internally and externally
• Troubleshoot complex issues and develop innovative product showcases
• Lead product feedback discussions and collaborate with Product Management
• Develop and deliver advanced product training sessions
• Work strategically with prospects in close coordination with sales representatives
• Comfortably engage with corporate leadership in prospect organizations
• Navigate and communicate across disparate technical teams in prospect organizations
• Mentorship and Team Development
• Regularly mentor junior Sales Engineers
• Generate and facilitate SE enablement and development initiatives
• Act as a Subject Matter Expert (SME) for both Sales and technical teams
• Influence team direction and establish best practices
• Advanced Problem Solving
• Resolve moderate to complex technical issues without guidance
• Support other SEs in solving technical problems as an escalation point
• Develop foresight to understand and call out potential technical challenges
• Business and Sales Strategy
• Handle senior-level strategy conversations at the enterprise level with minimal support
• Make informed recommendations on sales strategies to senior leaders
• Develop playbooks for complex sales scenarios, integrating technical knowledge with sales strategies
• Customer Engagement
• Independently develop and execute POV evaluation plans
• Incorporate broader business impact and ROI discussions into customer interactions
• Craft compelling narratives showcasing how multiple products address specific customer pain points
• Competitive Intelligence
• Clearly articulate core differentiators versus top 5 competitors

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses