Customer Operation Manager

Kody is a fast-growing Fintech specialising in bringing more advanced payment and other financial solutions to offline businesses. The ideal candidate will be responsible for ensuring smooth operations and exceptional customer service for our clients.

Requirements

• Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
• Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages
• Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations within a payment processing environment
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• A commitment to delivering exceptional service and exceeding client expectations
• Proficiency in Google WorkSpace / Microsoft, CRM software (HubSpot preferred) and Intercom
• Ability to be interact with customers across international time zones

Benefits

• Competitive salary and benefits package
• Collaborative, inclusive environment where your contributions are recognised and valued