Case Manager

The Case Manager serves as a primary point of contact for clients enrolled in our food delivery programs, conducting outbound and inbound calls to screen, assess, and schedule food deliveries for clients in need.

Requirements

• Bilingual in English and Spanish required
• Prior experience in a call center, case management, social services, or client-facing administrative role preferred
• Ability to conduct structured phone screenings and document findings accurately
• Proficiency in Microsoft Excel at a basic level (data entry, tracking, scheduling)
• Ability to navigate web-based portals, enter data, and leave clear and accurate case notes
• Strong attention to detail and commitment to accuracy

Benefits

• Competitive hourly compensation - $19-$22/hour
• A mission-driven, inclusive workplace with growth opportunities