Assistant Service Sales Officer

Telesales and sales to core 2 and 3 customers, creating opportunities, developing customer relationships, and ensuring successful conversions. Responsible for renegotiations, cancellation prevention, and complaint handling.

Requirements

• Proactive creation and development of customer relationships
• Creates, qualifies and communicates leads and sales opportunities
• Responsible for gathering relevant information about market and competitors
• Renegotiates expiring contracts proactively
• Responds and resolves cancellation risks
• Defends price escalation and resolve issues
• Monitor and resolve suspended contracts
• Coordinates technical problems with supervisor and technicians
• Follows customers not visited; calls and identifies level of satisfaction and opportunity
• Documents the customer and contact information, maintains customer data

Benefits

• Opportunities for career growth and development
• Collaborative and innovative working culture
• Employee engagement and recognition
• Sustainability-focused culture