We are looking for a Service Sales Officer to create opportunities proactively, make courtesy calls, and ensure successful conversions with existing and new maintenance customers. The ideal candidate will be responsible for gathering relevant information about market and competitors, renegotiating expiring contracts, and resolving cancellation risks.
Requirements
- Proactive creation and development of customer relationships
- Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team
- Responsible for making courtesy calls
- Takes care of inbound and outbound telesales
- Ensures successful conversions with existing and new maintenance customers
- Driving execution of her/his individual sales plan
- Renegotiates expiring contracts proactively, if any
- Responds and resolves cancellation risks
- Defends price escalation and resolve issues
- Monitor and resolve suspended contracts if any
- Complaint and query handling
- Solves complaints with the rest of KONE team
- Handles queries
- Supports the finance function in money collection
- Support sales people
- Qualifies leads and plans and schedules visits for farmer
- Data quality and communications to ensure customer experience
- Coordinates technical problems with supervisor and technicians
- Coordinates with supervisor and technicians in case of technical problems or new opportunities
- Monitors the leads and new opportunities in CRM and assigns them to right person
- Follows customers not visited; calls and identifies level of satisfaction and opportunity
- Documents the customer and contact information, maintains customer data
- Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics
- Can sell VB Repairs in campaigns
- Follows up the modernization opportunities forecasted for the month and pushes for appointment for salesperson
- Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
- Coordinates with supervisor/technicians when site survey is required before new offer for modernization
- Ensures customer satisfaction
- Supports hunter in the following areas
- Books appointments, generating leads in LIO and using KONE Tools
- Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments)
- Informs hunter about the appointments
- Updates CRM according to the communication of the hunter on outcomes of the meetings
- Creates opportunities and offers with the basic information wherever required
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
