Service Sales Officer

As a Service Sales Officer at KONE, you will be responsible for creating opportunities proactively, phone sales, and developing customer relationships. You will also be responsible for gathering market and competitor information, renegotiating contracts, and resolving customer complaints.

Requirements

• Proactive creation and development of customer relationships
• Creates, qualifies and communicates leads and sales opportunities
• Responsible for making courtesy calls
• Takes care of inbound and outbound telesales
• Ensures successful conversions with existing and new maintenance customers
• Driving execution of her/his individual sales plan
• Renegotiation and cancellation prevention
• Renegotiates expiring contracts proactively, if any
• Responds and resolves cancellation risks
• Defends price escalation and resolve issues
• Monitor and resolve suspended contracts if any
• Complaint and query handling
• Supports the finance function in money collection
• Support sales people
• Qualifies leads and plans and schedules visits
• Data quality and communications to ensure customer experience
• Coordinates technical problems with supervisor and technicians
• Follows customers not visited; calls and identifies level of satisfaction and opportunity
• Documents the customer and contact information, maintains customer data
• Identifies, develops and follows up existing opportunities of modernizations
• Follows up the modernization opportunities forecasted for the month and pushes for appointment for salesperson
• Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
• Coordinates with supervisor/technicians when site survey is required before new offer for modernization

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance