Product Support Manager - Industrial Printing

Konica Minolta is seeking a Product Support Manager to oversee the entire product support lifecycle. The role involves providing technical assistance, escalating complex issues, and ensuring effective knowledge sharing across teams. This is an opportunity to improve product support efficiency, enhance customer satisfaction, and drive continuous improvement.

Requirements

• Proven experience in Industrial Print or Production Print industries.
• Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
• Knowledge of workflow automation, variable data printing, and digital front-end systems.
• Strong technical background with experience in product support or a related field.
• Excellent problem-solving skills and the ability to manage escalations effectively.
• Strong communication and collaboration skills to work with internal teams and external partners.
• Experience in knowledge management and self-service enablement.
• Proven ability to analyse product and service performance and implement improvements.

Benefits

• Generous Paid Time Off
• 401k Matching
• Paid Parental Leave
• Flexible Workplace Policies