Solution Support Specialist
Konica Minolta Business Solutions AustraliaMelbourne, Victoria, Australia
Posted February 26, 2026
Full Time
About the Company
Konica Minolta is innovative, robust and continually evolving, providing workplace flexibility, support diversity and promote events and activities to support wellbeing.
Job Description
Konica Minolta is seeking a Solution Support Specialist to join their team. The role involves resolving technical issues, supporting solution delivery, and contributing to successful customer outcomes.
Requirements
- Demonstrate strong technical expertise and troubleshooting ability while engaging with customers.
- Replicate, diagnose, and resolve technical issues within agreed service SLAs.
- Record all reported issues, troubleshooting actions, and resolutions in the ticket.
- Contribute to the team knowledge base by creating, updating, and refining technical support documentation.
- Identify potential Professional Services opportunities by recognising issues and understanding customer requirements.
- Assist Solution Specialists with delivery tasks for standard solution implementations, upgrades and fleet refreshes.
- Assist in the creation of and maintenance of documentation related to project work, configurations, setups, workflows, and customer specific solutions.
Benefits
- Certified by Great Place To Workâ„¢
- Collaborative team culture
- Dedicated to diversity and inclusion
- Equal opportunities for all backgrounds
- Paid parental leave
- Flexible workplace policies