Solution Support Specialist
Konica Minolta Business Solutions AustraliaQueensland, Australia
Posted February 26, 2026
Full Time
About the Company
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.
Job Description
We have an exciting opportunity for a highly motivated and skilled Solution Support Specialist to join our team. The role combines level 2 technical support responsibilities with entry-level solution delivery tasks, focusing on resolving technical issues, supporting Solution Specialists during implementation activities, and contributing to successful customer outcomes.
Requirements
- Demonstrate strong technical expertise and troubleshooting ability while consistently engaging with customers in a professional and proactive manner.
- Replicate, diagnose, and resolve technical issues within agreed service SLAs, using all available tools and resources to ensure timely resolution.
- Contribute to the team knowledge base by creating, updating, and refining technical support documentation for shared use.
Benefits
- Paid parental leave
- Flexible workplace policies
- Equal opportunities