State Service Delivery Manager

Join Konica Minolta as a State Service Delivery Manager and be part of a team that values ideas, collaboration, and growth. This field-facing role will deliver exceptional customer service, ensure consistent product reliability, and provide strong team leadership. You will oversee service delivery to customers, lead and develop a highly skilled service delivery workforce, and drive a strong focus on innovation and continuous improvement.

Requirements

• Highly developed interpersonal and communication skills
• Strong understanding of client relationship management, service level agreement (SLA) management, service change management, and service delivery performance metrics
• Well-developed understanding of customer-centric business processes, technology needs, and business challenges
• Strong analytical skills and attention to detail
• Demonstrated ability to manage competing priorities under pressure and coordinate complex matters within tight deadlines

Benefits

• Workplace flexibility
• Diversity and inclusion
• Wellbeing and inclusion at the heart of everything we do