Customer Solutions Manager - Singapore

KorumLegal is a fast-growing, dynamic provider of flexible and innovative legal solutions committed to doing things differently. We're looking for a Customer Solutions Manager to help us continue our revenue growth and brand building across the globe.

Requirements

• Proactively identify and introduce new customer opportunities.
• Collaborate with Marketing to identify leads and convert into successful sales.
• Focus on sales lead generation, customer meetings and referrals to build a healthy sales pipeline of new customers.
• Engage with customers to develop long term mutually beneficial relationships.
• Help drive growth to position us as the market leader and contribute towards and execute on strategic sales growth plans.
• Build our profile in the market, proactively identify the range of opportunities and create compelling sales and BD strategies to win and expand business.
• Offer input to product and service development through understanding customer needs.
• Spot partnership opportunities as this segment of the legal industry continues to evolve.
• Ensure that best practice is shared and customer and regional intelligence is communicated
• Understand the wider offerings of KorumLegal and gain a good understanding of broader sector / client trends, issues, needs, and potential applicability
• Engage with Consultant lawyers to fulfil our customer needs.
• Develop a good understanding of the needs of each customer or assignment by working with the Customer Solutions team and the respective GMs.
• Source suitable consultants and brief/sell them on the opportunities offered by the customer as well as the KorumLegal value proposition for them.
• Manage the engagement process from interview to commencement stage and beyond. This would include onboarding the consultant using our proprietary platform, Axceller.
• Take a strategic approach to consultant resourcing by matching supply and demand across the KorumLegal platform to ensure best utilisation of consultant resources while increasing chances of sales success.

Benefits

• Remote work
• Opportunity to work with a dynamic and fast-growing company