Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
KotakChandigarh, Chandigarh, India
Posted February 21, 2026
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit is responsible for managing collections and recovery operations, overseeing repossession activities, and ensuring timely resolution of delinquent accounts.
Requirements
- Monitor and maintain collection performance
- Manage repossession activities and coordinate with repossession agents and sales teams
- Liaise with collection agencies to ensure effective recovery strategies
- Handle legal formalities related to collections and repossession
- Train and guide the collections team to enhance performance and compliance