Customer Assistance Manager-Personal Loan-Hardship Assistance Unit
KotakKolkata, West Bengal, India
Posted February 25, 2026
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
Manage collections and recovery for retail asset products, oversee repossession activities, coordinate with external agencies, and lead a team of collection executives.
Requirements
- Monitor and maintain collection efficiency across assigned portfolios
- Manage repossession activities in coordination with repossession agents
- Coordinate with external collection agencies and field executives
- Ensure compliance with legal and regulatory requirements during repossession
- Coordinate with legal teams for initiating and following up on legal actions