We are seeking a detail-oriented and technically proficient Operations Team Member to join our CMS Operations team. The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems.
Requirements
- Possess market knowledge of payment products and applicable regulatory guidelines.
- Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS.
- Process offline files through various banking systems.
- Understand accounting entries for NEFT, RTGS, Internal Transfers, and IMPS.
- Manage settlement processes and perform reconciliation.
- Conduct end-to-end control checks during transaction processing.
- Efficiently perform reconciliation of pool accounts.
- Publish reconciliation and daily MIS reports to senior management.
- Liaise with IT and BSG teams for resolution of system issues.
- Ensure transactions are processed as per SLA and approved procedures.
- Follow maker-checker processes strictly with no exceptions.
- Deliver effective customer service through timely execution and escalation management.
- Adhere to all defined processes and obtain requisite approvals for any deviations.
- Demonstrate technical competency in banking applications such as Finacle and MS Office.
- Execute transactions logically and methodically.
- Maintain accuracy and attention to detail in transaction processing.
- Analyze and report transaction volumes and system performance.
- Publish dashboards and MIS reports to top management.
- Ensure timely completion of weekly, fortnightly, and monthly reporting.