Operations Team Member-OPS-CMS Operations

We are seeking a detail-oriented and technically proficient Operations Team Member to join our CMS Operations team. The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems.

Requirements

• Possess market knowledge of payment products and applicable regulatory guidelines.
• Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS.
• Process offline files through various banking systems.
• Understand accounting entries for NEFT, RTGS, Internal Transfers, and IMPS.
• Manage settlement processes and perform reconciliation.
• Conduct end-to-end control checks during transaction processing.
• Efficiently perform reconciliation of pool accounts.
• Publish reconciliation and daily MIS reports to senior management.
• Liaise with IT and BSG teams for resolution of system issues.
• Ensure transactions are processed as per SLA and approved procedures.
• Follow maker-checker processes strictly with no exceptions.
• Deliver effective customer service through timely execution and escalation management.
• Adhere to all defined processes and obtain requisite approvals for any deviations.
• Demonstrate technical competency in banking applications such as Finacle and MS Office.
• Execute transactions logically and methodically.
• Maintain accuracy and attention to detail in transaction processing.
• Analyze and report transaction volumes and system performance.
• Publish dashboards and MIS reports to top management.
• Ensure timely completion of weekly, fortnightly, and monthly reporting.