Application Support Engineer Client Facing and Digital Experience Platforms - Associate Consultant - MFT - KGS CH

The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications, including incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications.

Requirements

• Support Next.js apps,.NET Core APIs, Redis, Cosmos DB, queues, App Service.
• Resolve PaaS, performance, and integration issues.
• Participate in on-call rotation.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status