Application Support Engineer Core Operational Apps - Associate Consultant - MFT - KGS CH

The Application Support Engineer will provide technical support and maintenance of business-critical applications, including incident resolution, root-cause analysis, and monitoring. The engineer will collaborate with development, infrastructure, and business teams to ensure seamless service delivery.

Requirements

• Support Azure VM-hosted.NET apps, SQL MI, schedulers, SSIS jobs, Windows services.
• Perform basic SQL debugging, log analysis, and job failure recovery.
• On-call and rotating shift duties required.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status