Application Support Engineer Core Operational Apps - Associate Consultant - MFT - KGS CH

Provide technical support, maintenance, and continuous improvement of business-critical applications. Investigate, diagnose, and resolve technical application issues to restore services quickly.

Requirements

• 5 to 8 years of experience
• Lead support for apps hosted on Azure VMs, SQL MI, SQL DB, SSIS jobs, Windows services, schedulers
• Troubleshoot job failures, service crashes, data issues,.NET Framework problems
• Oversee DB specialists and coordinate queries, optimization, and schema changes
• Manage incident queues, SLA adherence, and operational dashboards
• Participate in on-call rotation; support rotating shifts starting 9 AM–4 PM IST
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status