Run - Automation Anywhere RPA Developer - Associate Consultant-MFT - KGS CH

Seeking a skilled Consultant/Sr.Consultant to join our Automation Run Services team, responsible for ensuring the reliability of production automations, monitoring performance, resolving failures, managing user requests, and maintaining overall system stability.

Requirements

• Monitor production automations, including RPA and Power Platform solutions
• Communicate failures to business users and perform initial troubleshooting
• Implement bug fixes and planned system enhancements
• Manage business user requests, such as ad hoc automation runs and schedule updates
• Provide enhanced monitoring and support during peak business periods
• Coordinate with the Build team during production handovers and hyper care periods
• Perform code development for minor enhancements not covered during build phase
• Liaise with the RPA resiliency team for virtual machine (VM) allocation
• Maintain the automation code repository and a detailed log of all production issues and their resolutions
• Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics