We are looking for a passionate individual to partner with and ensure the long-term success of our managed service clients, developing long-term relationships and ensuring timely and successful delivery of our solutions according to client needs.
Requirements
- Serve as the non-technical point of contact for assigned group of Managed Services accounts
- Develop trusted relationship with both external and internal client team
- Ensure that accounts are satisfied with Kraft Kennedy's level of service
- Proactively interface with accounts on a regular basis
- Develop and maintain agenda / meeting notes for ongoing status meetings
- Work with the technical team to explore improvements for the client’s technologies
- Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings
- Drive relationship growth through scheduled in-person meetings at client locations
- Assist with the management of onboarding new clients and contacts
- Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts
- Develop overall proficiency in internal systems and operating procedures
- Work with Procurement to ensure hardware/software renewals are processed in a timely manner
- Develop proficient understanding of Agreements and billing procedures for each client
- Review client invoices for accuracy and respond to any billing-related issues that arise
Benefits
- Medical, dental, life and disability insurance
- 401k with company match
- Holidays/vacation/sick days
- Cutting edge training on the latest technologies
- Employee referral bonus program
- Phone reimbursement
