Client Engagement Specialist, CXF - Fixed Term
Kraken Digital Asset ExchangeIndia • Malaysia • Vietnam • Thailand • Taiwan • •
Posted November 21, 2025
Full Time
About the Company
Kraken Digital Asset Exchange is a leading crypto platform founded in 2011, offering secure trading of over 200 digital assets and six national currencies. Known for its advanced features like margin trading, staking, and Proof of Reserves audits, Kraken prioritizes transparency and client trust, making it a trusted choice for millions worldwide. The company is recognized for setting industry standards in security and compliance.
Job Description
Become a Client Engagement Specialist, CXF and build the future of crypto with Kraken. This role is a key part of delivering a 6-star experience to new clients during their early journey with Kraken.
Requirements
- Minimum of 2 years of experience in a customer service or business support role within a global shared services environment.
- Strong knowledge and passion for cryptocurrency, and the digital asset industry.
- Proven understanding of client satisfaction (CSAT) drivers, dissatisfaction factors, and Net Promoter Score (NPS) metrics.
Benefits
- Competitive salary
- Benefits package
- Opportunity to work with a leading cryptocurrency company
- Flexible working hours
- Opportunity to work with a diverse team