Voice Specialist - Fixed Term

Kraken is a mission-focused company that's building the future of crypto. As a Voice Specialist, you'll be part of a fully remote team that provides premium, in-app voice service to Kraken's highest-value clients. You'll be responsible for delivering fast, clear, and trustworthy service that shapes every interaction into a 6-Star journey and deepens clients' connection with Kraken.

Requirements

• Answer inbound Voice calls with friendly, professional service
• Drive quick, accurate resolutions
• Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities
• Test new products and features to develop expertise that resolves issues end-to-end and responsibly position products where they fit
• Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels, and remain engaged to shape client centered outcomes at the product and policy level
• Take ownership to continuously optimize your performance and ability to add value to Kraken
• Be part of a lean, agile team capable of assisting email and chat teams during surges; participate in growth focused special projects that drive the client experience

Benefits

• Flexible work arrangement
• Opportunity to work with a leading crypto company
• Chance to develop expertise in a fast-paced, high-growth industry
• Collaborative and supportive team environment